Booking Conditions

Please do not book for parties of young people, Stag or Hen parties, as they will be refused access to the property-which can be upsetting for everyone concerned.

DEPOSITS & PAYMENT

1. A provisional booking will be accepted by the property owners, subject to receiving a £50 deposit within 48hrs, this deposit could be credit/debit card or bank transfer. Upon receiving deposit, you’ll receive confirmation for the dates that you have now booked. Please note that ALL bookings are provisional until the Property owners receive the deposit.

DEPOSITS ARE NON-REFUNDABLE IN THE EVENT OF CANCELLATION.

2. If the deposit is not received within 48hrs, it is assumed by the Property owners that the provisional booking is no longer required.

3. THE BALANCE OF THE HIRE CHARGE IS DUE SIX WEEKS PRIOR TO ARRIVAL, if the balance is NOT received within this time frame, then the Property owners reserve the right to hire the Property to someone else. Bookings taken with less than SIX weeks remaining can only be accepted if payment is made in full and received within 48hrs.

4. The hirer shall also pay a £100.00 refundable security bond. This bond is fully refundable at the end of the hire period and returned within seven days of departure date. If payment is made by; credit/debit card – the money will be refunded back to the card used to make the payment. Bank transfer (BACS) – please complete the bank details section on the booking form. We do not accept any liability for errors made by you (the hirer) with bank account details-please check your bank details carefully. The Property owners reserve the right to withhold some or the entire bond and /or bill the hirer for the additional cost of: a) replacing and/or repairing all damage b) all breakages c) charge for cleaning the Property or removing stains or replacing as new. All breakages, damage and stains within the Property must be paid for.

The hirer must inform the property owners within 12hrs of arrival/departure of all defects, inventory shortages and/ or breakages. Failure to do so will result in you, the hirer being responsible.

CANCELLATIONS

1. In the event of a cancellation, the hirer must confirm this in writing by post or email. (Deposits are not refundable in the event of a cancellation). 1a. We advise you to take out your own travel insurance, to cover you in the event of cancellation. 2. No refund will be made to the hirer whose hiring has commenced and who vacates the Property for any reason including an emergency at home. 3. Once the balance has been paid refunds will only be considered in certain circumstances at the owner’s discretion and subject to the time remaining to the holiday and a replacement booking being obtained. 3a. If you have to cancel your holiday due to the park being closed or having to isolate or being unwell due to the coronavirus pandemic, we will offer you the following options; Change your booking to a future date within the next 12 months or receive a refund if you are a key-worker that is unable to take annual leave*.

*You must notify us of the cancellation no later than 21 days prior to your arrival date and will need to provide evidence to the fact.

4. In the event of the accommodation becoming unavailable (such as fire or flooding), we will endeavour to provide the Guest with suitable alternative accommodation or will offer a refund for all monies paid. We cannot, however pay any compensation or expenses as a consequence of such an event.



GENERAL BOOKING CONDITIONS

1. Bookings will only be accepted from hirers who are twenty-five (25) years of age and above. No same sex groups (Couples and Family’s only).

2. Only the persons on the booking form may stay at the Property. Over Occupancy will not be tolerated, due to a breach in park rules and health & safety guidelines.

3. ALL changes to a booking are allowed by prior agreement with the Property owners and confirmed in writing to the owners.

4. The hirer is responsible for the conduct of all persons listed on the booking form.

5. The hirer agrees that all persons named on the booking form shall be with you (the hirer) during your hire period of the holiday Property. Holiday park owners and/or their staff shall have a copy of your booking form. The booking form is important because it is for you and your parties’ safety and security purposes only.

6. Each person listed on the booking form and your guest(s)/visitor(s) must be prepared to identify themselves to the park owners or their staff upon request and comply with their reasonable requirements.

7. The hirer shall notify the Property owners in writing with any changes to person(s) listed on the booking form at the earliest possible opportunity and in any event, prior to arrival at the holiday park.

8. The hirer must give access to the holiday Property as / when required to the Property owners, holiday park owners and their staff / agents.

9. The Property owners reserve the right to refuse any booking without any obligation to give a and /or reserve the right to terminate any booking for whatever reason at their absolute discretion.



UPON COMMENCEMENT OF HIRE

1. The holiday Property may be occupied from 4pm on the first day of hiring. You will receive a text message on the day confirming when the property is ready to be occupied. Do not enter the property until the text message has been received or you have received confirmation from us that the property is ready.

2. In the case of a maintenance problem, the hirer shall contact the Property reception or Property owner. D.I.Y repairs must NOT be attempted. If the hirer does any D.I.Y repairs, then rule 4 will apply.

3. No pets are allowed.

4. Smoking is NOT permitted in the Property but an ashtray is provided for outside use only- any evidence of smoking within the Property, then rule 4. shall apply.

5. The Property is to be left in a clean and tidy condition ready for the next tenants, due to inspection by staff. If not, then rule 4. shall apply.

6. Holiday park owners and their staff do not accept liability for any loss or damage to the hirer’s property and/ or accidents, injuries, illness, diseases, arising from the hire of the Property or use of the holiday park, including acts of god or extreme weather conditions.

7. We advise you to take out your own travel insurance, to cover you in the event of accident, injuries, illness and disease.

8. The holiday Property MUST be vacated by 10am on the last day of hiring, to allow time for cleaning for new guests to arrive. You MUST notify us if you anticipate a late departure, as this can cause us delays in getting the unit ready for the next guests. Delays to your departure greater than 30 minutes past the check out time, will result in a late departure charge of £25.00 being withheld from your bond without notification.

9. No Prams/Buggies to be used in the Properties as this has been known to Damage Doors and Fittings.

10. Travel cot and/or high chairs provided to you for use during your stay are used at your own risk. We accept no liability for accidents, injuries and/or illness arising from the use of them. We recommend that you take out adequate travel insurance to cover you as per rule 23

11. Entertainment/facility passes are not included in the cost of your accommodation. Passes for must be purchased directly from reception at the cost of £18.00 per caravan for a short break (3/4 nights) and £30.00 per weekly booking (prices are per caravan and not per person).Passes are required for the following: Entrance to swimming pool, Hire of crazy golf equipment, admittance to Bay View club, purchase of bingo tickets, and participation in children’s club/activities.

12. Unilimited free Wi-Fi is available within the Bay View club house at South Bay Holiday Park. At Waterside Holiday Park, we offer the use of unlimited Wi-Fi in the caravan, at the cost of £15.00 per week, for up to five devices - this can be added to your booking at any point before or during your stay.

Should you use the facilities without purchasing entertainment passes, we do not accept liability for any loss or damage to the hirer’s property and/ or accidents, injuries, illness, diseases, arising from the use of the holiday park, including acts of god or extreme weather conditions.

IF YOU ARE ASKED TO VACATE THE PROPERTY / HOLIDAY PARK BY THE HOLIDAY PARK OWNERS OR THEIR STAFF FOR ANY REASON WHAT SO EVER, THE PROPERTY OWNERS SHALL NOT REFUND ANY MONEY PAID.



PLEASE NOTE:

Once we have received your £50.00 deposit you the hirer has agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday.

These terms and conditions do not affect your statutory rights under English law.